The Cost Of Retribution For Human Error
…Is far greater than the cost of helping other people prevent or fix their mistakes.
A child sits at the kitchen table, enjoying her breakfast, makes a careless move of her arm, and spills the milk. The mother, already pressed for time to get the kids to school, scolds the child until the child cries. Then the mother cleans up the milk, in silence, without even once looking at the child in the eye. The child now knows the cost of making a mistake in the presence of an adult child.